1. Introduction
Root Signal LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We take your privacy seriously and have developed this policy to be clear and straightforward about our data practices. Please read this policy carefully to understand how we handle your information.
2. Our Privacy Commitment
At Root Signal LLC, we believe every Oregonian has a fundamental right to privacy. Although our business does not currently meet the thresholds required to comply with the Oregon Consumer Privacy Act (OCPA), we voluntarily adopt many of its principles as best practices.
We will never sell your personal information. Full stop. Your data is collected only to provide you with the services you request and to improve your experience with our website.
Our website does not use cookies to track visitors. We respect your browsing privacy and use Umami Cloud analytics, which provides anonymous usage statistics without cookies or personal identifiers.
3. Information We Collect
3.1 Information You Provide to Us
When you use our website or services, you may voluntarily provide us with certain information, including:
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Contact Information: When you fill out our contact forms (powered by Tally), we collect information such as your name, email address, phone number, and any other information you choose to provide in your message.
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Business Information: Information related to your business or organization that you share when requesting our services.
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Communication Content: The content of emails, messages, or other communications you exchange with us through Protonmail or other communication channels.
3.2 Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and browsing actions through Umami Cloud analytics, including:
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Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, click patterns, and referring websites.
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Device Information: Technical information about the device you use to access our website, including device type, operating system, browser type, and internet connection.
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Location Data: General geographic location based on your IP address (typically limited to city/region level).
4. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our services
- To respond to your inquiries, comments, or questions
- To communicate with you about our services, updates, or changes to our policies
- To understand how visitors use our website and improve user experience
- To protect our website and services against unauthorized access or attacks
- To comply with legal obligations
5. Payment Processing
5.1 Financial Service Providers
We may use the following financial service providers to process payments:
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Found: We use Found (found.app) for our business banking. When you make or receive payments through our bank account, your transaction information is processed according to Found's privacy policy.
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Stripe: We may use Stripe to process invoice payments. When processing payments through Stripe, certain personal and financial information (such as your name, email address, billing address, and payment method details) will be transmitted to Stripe securely.
5.2 How We Handle Financial Information
Root Signal LLC:
- Will never sell your payment information to third parties
- Stores minimal payment data on our own systems
- Uses industry-standard security measures to protect any financial information we handle
- Only processes payments with your explicit consent
- Receives only the information necessary to complete your transaction from our payment processors
For detailed information about how our payment processors handle your data, please refer to:
5.3 Payment Transaction Exemption
Please note that under the Oregon Consumer Privacy Act, personal data processed solely for the purpose of completing a payment transaction is exempt from certain privacy requirements. Nevertheless, we maintain the highest standards of privacy and security for all payment data.
6. Third-Party Services
Our website integrates the following third-party services that may collect information about you:
6.1 Tally Forms (https://tally.so)
We use Tally to process our contact forms. When you submit information through these forms, your data is also subject to Tally's Privacy Policy. Tally may collect additional technical information beyond what you explicitly submit. Please review Tally's Privacy Policy for more information on how they handle your data.
6.2 Umami Cloud Analytics (https://umami.is)
We use Umami Cloud for website analytics. Umami is a privacy-focused analytics platform that provides us with anonymous usage statistics. Umami does not use cookies for tracking and does not collect or store personal identifiable information. For more information, please review Umami's Privacy Policy.
6.3 Protonmail (https://proton.me)
We use Protonmail for email communications. Emails you send to us will be stored on Protonmail's encrypted servers. For more information about how Protonmail handles your data, please refer to their Privacy Policy.
In accordance with the Oregon Consumer Privacy Act, upon request, we can provide you with a list of specific third parties with whom we have shared your personal information.
7. Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
9. Oregon Consumer Privacy Act Voluntary Compliance
While Root Signal LLC does not currently meet the thresholds that would legally require compliance with the Oregon Consumer Privacy Act (OCPA), we voluntarily honor the rights this law provides to Oregon residents:
- Right to Access: You can request access to the personal data we have collected about you.
- Right to Delete: You can request that we delete your personal information.
- Right to Correct: You can request that we correct inaccurate personal information we maintain about you.
- Right to Opt Out: You can opt out of the use of your personal information for targeted advertising (though we don't currently engage in this practice).
- Right to Data Portability: You can request a copy of your personal information in a portable format.
To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to verifiable requests within 45 days of receipt. We may request additional information from you to verify your identity before fulfilling your request.
We do not sell personal information of consumers of any age, including those under 16 years of age.
10. Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Root Signal LLC
Oregon City, Oregon
Email: hello@root-signal.com
Phone: (503) 673-1862
Root Signal LLC is registered with the Oregon Secretary of State under the name "Root Signal LLC" with no assumed business names.